Orders
How can I place an order?
Simply browse our collection, add your favorite products to your cart, and proceed to checkout. Once your order is confirmed, you'll receive a confirmation email with your order details.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so we cannot guarantee modifications once your order has entered processing.
Shipping
Where do you ship?
We currently ship to the United Kingdom and the United States.
How long does shipping take?
Processing typically takes 1–3 business days.
Estimated delivery times:
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United Kingdom: 5–10 business days
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United States: 6–12 business days
Please note that delivery times may vary during busy seasons, holidays, or due to customs and courier delays.
Do you provide tracking?
Yes! Once your order has been shipped, you'll receive an email with your tracking number so you can follow your package every step of the way.
Why did I receive only part of my order?
Some orders may be shipped in separate packages if the items are stored in different fulfillment centers. Don't worry—your remaining items are still on their way, and you won't be charged any additional shipping fees.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. To be eligible, items must be unused, in their original condition, and returned in their original packaging.
For complete details, please visit our Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was received.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the damaged item
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Photos of the packaging
We'll review your case and provide the best possible solution as quickly as possible.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Products
Are your products safe for pets?
Yes. We carefully select products designed for everyday use by dogs and cats. However, we always recommend supervising your pet while using any new toy or accessory.
Are product colors exactly the same as shown?
We do our best to display product colors accurately. However, slight differences may occur due to screen settings or lighting.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure payment options available at checkout, including Shop Pay, Apple Pay, Google Pay, and PayPal where available.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment providers. Pawora never stores your payment details.
Contact
How can I contact Pawora?
Our support team is always happy to help.
Simply visit our Contact Us page or email us, and we'll get back to you as soon as possible.
How long does it take to receive a reply?
We typically respond within 24 business hours, Monday through Friday.
Still have questions?
We're always happy to help! If you can't find the answer you're looking for, please visit our Contact page and our support team will get back to you as soon as possible.